Frequently Asked Questions

Here are some questions you might have in regard to our site. If you have other questions, you can contact us directly here

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If you have an issue or question that requires immediate assistance, please send us an email at or visit our contact page directly:

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Pre Sale Questions

Yes, we do. shipping times and cost varies per location. The shipping amount will be automatically calculated for you on checkout before you make payment. Orders outside the United States may incur customs import fees depending on the country that you are ordering from. You are responsible for these fees to be paid during delivery.
It is very easy to contact us. Just click on the Contact Us link on our home page and tell us what issues you have. We can get back to you as soon as we receive your message. You can also contact us on Facebook and Instagram via Messenger or Direct Message.
We want to make sure you are happy with what you order. If you have issues with it and request a refund, please review our refund policy here
Yes, we can accept custom designs. Please send us your concept or what you need done so we can discuss it further.
Yes, we do have an ambassador program that you can register for to earn commissions from referring others to CoolPinoy. Please visit our affiliate program page here for more details.
Yes, all of our clothes are based off of US sizing charts. Please view or size charts for each item before purchase.

Questions About My Order

When we ship your order, we send you a unique tracking link to track it. If you did not receive one, please contact us directly so we may send it to you again.
Yes, please visit our Returns and Exchange Center to file your claim.

Since all of our products are custom printed and made on demand, it can take anywhere from 5 to 10 days for the products to be designed and manufactured before it is shipped.

Once it is shipped, it can take another 4 to 7 business days here in the United States for it to reach you, depending on the current shipping times for each carrier

Unable to find satisfactory answers ? Contact Support